Verizon fios self install troubleshooting

A technician would arrive, install the equipment, and you'd be done. You might get offers for deals of 1 gig of internet service, or also unlimited premium channels, just to move to a new company. To help customers fix issues that donвЂ™t need a technician to visit in person, Verizon tells The Verge that itвЂ™s piloting вЂњa virtual assistant tech tool that allows our field technicians to interact with customers via real time, interactive video chat.вЂќ The company has not responded to questions from The Verge about how big that pilot is or when it might roll out more broadly.Changing your cable provider was a simple, if not annoying, task - prior to the Covid-19 pandemic. The internet went out again later that day, and Kelly hasnвЂ™t been able to reschedule an appointment. A technician was scheduled to check on the problem on April 4th, but the internet returned, so Verizon canceled the appointment, she said in a Slack message. Makena Kelly, a policy reporter at The Verge, has also been experiencing problems with her Fios internet since April 1st. вЂњIвЂ™m worried once we hit the caps, the internet will be unusable,вЂќ said Grush. She says she almost hit her mobile data cap, while her husband had to pay to add a higher data cap. In the meantime, Grush and her husband have been forced to rely on their mobile hotspots for internet, which they need for their work right now. вЂњIвЂ™m worried once we hit the caps, the internet will be unusable.вЂќ

In a reply, Verizon said its вЂњtechnicians will not be able to enter your home to install new services or do repair work.вЂќ One said yesterday that his installation appointment was canceled for internet that he needed for school.

Users on Twitter have reported that their installation appointments have been canceled. You will receive notification to select an installation date when we resume operations. Qualified orders will be provided self-install options, or you may proceed with placing an order for a technician-required installation and it will be held for future appointment priority. At this time, our technicians will not be able to enter your home or business to install new services or to do repair work. Here is the previous language, from a version of the page archived on Monday:ДЄs a result of COVID-19, we are taking precautions to keep our employees and customers safe. Previously, the site said that вЂњour technicians will not be able to enter your home or business to install new services or to do repair work.вЂќ However, Verizon actually changed the language in the support document sometime on Tuesday morning, according to Business Insider.

Self-install options are also available for вЂњqualified service orders,вЂќ the company added. вЂњTo reduce the spread of COVID-19 and keep our employees and customers safe, we are making every attempt to perform work without going into homes or small businesses and are limiting in-home installs to medical emergencies and critical installations,вЂќ Verizon tells The Verge in a statement. вЂњWe are minimizing our in-home installation work to critical needs.вЂќ

Verizon fios self install troubleshooting